Delhi government is looking to make services easy by asking officials to visit homes and deliver services such as caste and birth certificates, licences, vehicle registrations, and pensions to senior citizens and physically challenged among others, from eight department of the government.
Considering India has an overall net penetration of 33.5% with urban penetration at 72.5% and rural at 15.6%. We are far far away from complete internet availability especially in rural areas. So it makes sense to home deliver basic services.
LG has advised that the matter be reconsidered with the aim to put in place a model which provides for 100% digital delivery of services to people and facilitates access to bridge the ‘digital divide’. To provide access to the internet, the government can consider enabling the unemployed youth to set up internet kiosks where these services can be accessed and made available
Manish sisodia tweeted the following
यह सही है कि ऑनलाइन डिलीवरी से पिज्जा डाउनलोड नहीं हो सकता, लेकिन एक जीते-जागते इंसान को भी ऑनलाइन अपलोड करके सरकारी ऑफिस में नहीं पहुंचाया जा सकता।
अब या तो आदमी सरकारी दफ्तर आए या फिर सरकार आदमी के घर जाए। अगर फिज़िकल वेरिफिकेशन होगा तो इसमें से एक काम तो करना पड़ेगा।
LG has a point that if services are made online it would be easy to prevent corruption but with average of 33.5% we are still very far in enabling internet access to every citizen.
If government looks to launch schemes for internet kiosks rather than create policy for enabling cheap internet access. We are all aware how government schemes run. They do create immense opportunities but mostly for well connected people.
Ideal approach would be to provide home delivery service as well as educate and implement guidelines to ensure that they cannot be misused.
Sources:
http://www.hindustantimes.com/delhi-news/delhi-l-g-sends-back-aap-govt-s-proposal-for-home-delivery-of-services-such-as-driving-licence-birth-certificate/story-jBLw1nTjh30X2Lq9GcnM5J.html
https://en.wikipedia.org/wiki/Internet_in_India
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