Understanding e Governance

E governance is supposed to help better delivery of services by giving online access to citizens and officials but it has failed because there is not accountability of the government officials.

I made a complaint regarding an overflowing drainage through grievance portal. Here is the snapshot of passing the buck that has happened on the complaint.

Basically there is a loop of 3 officials escalating to each other on the complaint.

Any intelligent citizen would demand that accountability be fixed for government officials from their legislator? Do we think on that before casting our vote?

Is it not our duty as citizen to demand accountability from our legislators Or we are too smug and will vote for parties on issues of rivalry with neighbours be it country, state or fellow citizen?

Somehow it reminds me of British India policy of  'Divide and Rule'

Update on 27-April-17
My complaint has been marked as cleared 22 days after lodging it with the same passing happening as before